Consulting & Advisory
Transforming Brand, Retail, and Visitor Experiences
We specialise in helping luxury and cultural brands enhance their retail, product, and visitor experiences - from bespoke product development to store design and e-commerce strategy. With a focus on creativity, commercial performance, and customer connection, we deliver tailored consulting solutions designed to elevate every touchpoint.
Museo Chillida Leku, San Sebastian
We were entrusted by the estate of Spanish artist Eduardo Chillida to orchestrate a comprehensive retail solution for the reopening of the Chillida Leku museum in San Sebastian. Our scope encompassed crafting a distinctive product line inspired by the artist's oeuvre, designing retail displays and visual merchandising, implementing a seamless POS and inventory management system, and launching an e-commerce platform complete with integrated shipping and logistics capabilities.
Concept & Strategy
The initial concept stage began with a consultancy period involving the Chillida family, during which we studied the artwork collection, visited the sites, briefed the architects, and sourced local producers. Following this, our product development team crafted a comprehensive product range strategy, detailing categories, price architecture, and margins.
Design & Development
Following the consultation period, our product team developed a detailed range plan, complete with visualisations of individual products, packaging, retail pricing, margins, and artwork options to present to the client for feedback. We ensure our presentations are highly detailed and visually rich, allowing our clients to fully envision the complete range before we commence the sampling process.
Production & Sampling
Upon approval of the product range, our team initiated a production plan, firmly adhering to our core principle of producing all items as close to the client's location as possible. Our commitment to quality and sustainability drives this approach, as local production helps minimise waste and carbon emissions while ensuring supply chain transparency.
Delivery & Implementation
Our product team ensured that all products were delivered on time and within budget, two weeks ahead of the opening date. With the products in place, our creative director and operations team traveled from London to spend the week leading up to the opening onsite.
They completed visual merchandising, set up POS systems, and provided comprehensive training to prepare for a seamless handover to the local team.
E-commerce Solution
After a highly successful onsite opening, our digital and design team set to work on developing an e-commerce solution for the museum's website and social channels, creating a comprehensive omni-channel offering. To minimise costs, our team handled the UX design and development in-house, delivering an intuitive CMS that allows the local team to manage and update the store independently, without needing developer assistance.
The delivered solution featured multi-currency functionality, integrated shipping management, and automated tax handling for EU and US destinations.
Support & Ongoing Development
We offer tiered retainer packages to ensure our clients receive the support they need as their business grows and develops. Whether you require assistance one day a month or twenty, we provide comprehensive support across all areas of your retail business, including sales analytics and marketing, ongoing product development, and merchandising.
